Refund policy

At V Cut, we strive to ensure complete customer satisfaction. If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:

Eligibility for Refunds

  1. Cancellation Before Shipment:

    • Full refund if the order is canceled before dispatch (processed within 2–5 business days).

  2. Defective/Damaged/Wrong Product:

    • Refund or replacement if reported within 5 days of delivery.

  3. Failed Deliveries:

    • Refund issued if the order is undelivered due to:

      • Customer unavailability.

      • Incorrect/unreachable address.

      • Refusal of delivery.

  4. 360 video: 
    • Make a 360 view video of package first before unboxing our product.

Note: If you don't have the 360 video of our product before unboxing then you cannot be eligible to claim the refund.

Non-Refundable Cases

  • Products returned without original packaging, seals, or freebies.

  • Requests made after 20 days of delivery.

  • Free gifts or promotional items.

Refund Process

  • Online Payments: Refunded to the original payment method (2–5 business days + 2–3 days for processing).

  • Cash on Delivery (COD): Bank transfer after receiving account details via email.

How to Request a Refund?

  1. Email info@v-cut.in with:

    • Order ID.

    • Reason for refund.

    • Images (if defective/damaged).

  2. We will arrange a pickup (if applicable) and process the refund after verification.

For any questions, contact us at +91 9313560905 or info@v-cut.in.

Last Updated: 10/01/2025